General Terms and Conditions

These Terms and Conditions explain the rules for using SpinKong Casino, including how accounts, payments and promotions are managed. They form the agreement between us and each person who accesses or uses the platform. By registering or continuing to use SpinKong Casino, you agree to follow these Terms and any applicable instructions shown on the platform. Please read them before using your account.

Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Do not share access with another person or allow anyone else to use your account. Keep your registration details accurate and up to date, and tell us if you believe your account has been accessed without permission.

We may ask you to verify your identity, age, address or payment method. You must provide accurate information and any documents reasonably requested for account checks. We may restrict account access or pause a transaction while verification or other security checks are in progress. Withdrawals may also be subject to checks before they are processed.

Eligibility requirements

You must be at least 18 years old and legally permitted to use the platform where you are located. You must register in your own name and provide truthful information. We may refuse registration or limit access if eligibility cannot be confirmed or if use of the platform is not permitted for you.

Each user may hold only one account unless we agree otherwise. If account details are inaccurate, incomplete or duplicated, we may ask you to correct them, restrict account activity or suspend the account while we review the matter.

Acceptable platform use

Use SpinKong Casino only for lawful personal activity. You must not misuse the platform, interfere with its operation, attempt to access another person’s account, use false information or exploit an error or technical fault. Automated access, attempts to bypass account or location controls, and activity connected with fraud or unauthorised payments are not permitted.

We may investigate account activity where we identify a potential breach of these Terms or a security concern. Depending on the circumstances, we may limit features, suspend an account or close it. We may also delay relevant transactions while a review is under way.

Bonuses and promotions

Promotions are subject to the terms displayed with each offer. These may set eligibility conditions, qualifying payment requirements, wagering rules, game restrictions, expiry dates or withdrawal conditions. Check the offer terms before taking part. If promotion terms conflict with these general Terms, the specific offer terms apply to that promotion.

We may withhold or remove a promotional benefit if it was claimed or used in breach of the applicable terms, or where account activity indicates misuse. Promotional balances and related winnings may be subject to checks before withdrawal.

Deposits and withdrawals

Payment methods, minimum and maximum amounts, processing times and any applicable charges are shown in the cashier or payment information available to you. Payments must be made using a method you are authorised to use. We may request evidence that a payment method belongs to you.

Withdrawal requests are reviewed before payment. We may ask you to complete account verification or resolve a payment issue before processing a withdrawal. Any limits or conditions that apply will be shown in the relevant account or payment information.

Disputes and account concerns

If you have a question about your account, a transaction or our application of these Terms, contact our customer support team through the available support channels. Please provide enough information for us to identify the issue. We will review the details and explain our decision. You may ask us to reconsider if you have further relevant information.

Changes to these Terms

We may update these Terms to reflect changes to the platform, our procedures or applicable requirements. The latest version will be available on SpinKong Casino with its effective date. If a change materially affects your use of the platform, we will take reasonable steps to bring it to your attention. Continued use after updated Terms take effect means you accept them. If you do not agree, stop using the platform and contact us about your account.