Our support team can help with questions about your account, payments, withdrawals and promotions, as well as technical issues or general feedback. If you are having trouble signing in or need help finding information, choose the contact option that suits you. Email is useful for detailed enquiries, while telephone support is available during the hours below. Please include any relevant account details so the team can look into your query, but never send your password or full payment card number.
| Department | Contact |
|---|---|
| Customer support email for account and technical enquiries | [email protected] |
| General enquiries and feedback email | [email protected] |
| Affiliate partnership enquiries email | [email protected] |
| Telephone support for account enquiries | +44 20 7946 0487 |
| Customer support and telephone working hours | Email: 24/7; telephone: Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to submit documents. Please send correspondence to [email protected] with a clear subject line and include your full name, account ID and current contact details. Providing this information helps us process your request faster and prevents unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests via live chat or email are typically handled the same day, while complex cases such as KYC checks or payment investigations may take several days to resolve depending on required documentation and third-party response times. We will keep you informed at every step.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Please share issues, feature requests, or usability tips via the feedback form or live chat. Every submission is reviewed by our product team and used to prioritise updates that improve performance, clarity, and player safety. Your input helps shape future features and makes the site better for everyone.