Privacy and Data Policy

At SpinKong Casino, we take your privacy seriously. This policy explains what information we collect when you use our website, how we use and protect it, and the choices you have about your personal data. We aim to make it clear what happens to your information when you create an account, make a payment or contact us.

Information we collect

Personal data

When you create or use an account, we may collect your name, date of birth, address, contact details and account preferences. We may also ask for documents to confirm your identity or address. If you contact support, we keep the information you provide and a record of our response.

Technical data

We collect information about how you access our website, such as your IP address, device type, browser, operating system and pages visited. This helps us maintain the site, identify errors and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals, payment methods and account activity. Payment providers may process some payment details directly. The information available to us depends on the method you use and the provider involved.

How we use your information

We use your information to manage your account, process transactions, answer requests and provide the services you choose to use. We also use it to verify identity, prevent misuse, maintain security and meet obligations that apply to our operations. Where permitted, we may use account and website activity to understand how our services are used and make them easier to navigate.

How we protect and store data

We use access controls and security measures designed to protect personal information against unauthorised access, loss or alteration. Access is limited to people and providers who need the information for their work. We keep information for as long as needed for the purposes described in this policy, including applicable record-keeping requirements, and then delete or anonymise it where appropriate.

Cookies and tracking technologies

Cookies help the website remember your settings, keep sessions working and show us how the site performs. Some are needed for core features; others help us understand usage. You can manage cookies through your browser and, where available, our cookie settings. Blocking certain cookies may affect how the website works.

Your privacy rights

Access, correction and deletion

You can ask us for access to the personal information we hold about you, request a correction if it is inaccurate, or ask us to delete it. You may also have other rights under UK data protection law. Some requests may be limited where we need to retain information for security, record-keeping or other legal reasons. Contact our support team to make a request or ask how your information is used.

Sharing information with third parties

We share information only where needed to operate our services, such as with payment, identity-checking, hosting and support providers. We may also disclose information where required by law or to investigate suspected misuse. Providers handling data on our behalf are expected to protect it and use it only for the agreed purpose.

Changes to this policy

We may update this policy when our services or data practices change. The latest version will be available on this page. Please review it from time to time to stay informed about how we handle your information.